Excellence

Excellence is s0 important!! Oh yes I am sure we have all been here.

OPEN UP

I have had a week of meetings and I tell you what it can be rather draining even for an extrovert like me. I have observed and learnt a great deal. Human behaviour is interesting and sometimes I wish I had We all have the tendency, when we think we’re under attack, to circle the wagons and protect ourselves. You can literally read someone’s body language.  When this is happening — they fold their arms, furrow their brows — and you can almost see the steam coming out of their ears. But if you want to build a feedback loop in your business, you, especially as a leader, need to lead by example and open yourself up to hear what people are saying. If someone in another department is convinced you’re not listening to them, what makes you think they’ll listen to anything you have to say to them? Yes, opening yourself up makes you vulnerable. But that’s also why we preach the idea that “you aren’t your code,” which is another way of saying that we all need to be able to process constructive criticism without taking it personally. If you can do that, you can create the kind of open and honest culture that is capable of tackling the thorniest of issues together. And you’ll be amazed that listening changes perspectives.  to someone’s feedback, and take action on it, you’ll increase that person’s engagement level in his or her work.